NSW Emergency Department Waiting Times

How to Check Emergency Wait Times in NSW

NSW Health makes it really easy to check real-time data on emergency departments. That lets you figure out how busy an ED is before you head to the hospital. Keep in mind, if you're experiencing an emergency, call 000 - you don't have time to check the wait times!

That said, 2 key resources are:

• NSW Health's Official Website: This site allows you to check the current status of individual hospital emergency departments, including the number of patients waiting and the number of available beds.
• Updoc: This platform provides a live list of the number of patients currently waiting at each emergency department across the state.

Emergency Department Wait Time Statistics in NSW

According to the Bureau of Health Information's latest quarterly report (January to March 2025):

• The median time from arrival at the Emergency Department to leaving was 3 hours and 40 minutes - up 2 minutes compared to last year.
• 67% of emergency department patients started their treatment on time.
• 83.0% of patients who arrived by ambulance had their care transferred to emergency department staff within 30 mins – up 4.7 percentage points compared with the same quarter a year earlier.
• 1 in 10 patients waited longer than 48 minutes for their care to be transferred to emergency department staff – down 9 minutes.

How Waiting Times are Allocated in NSW Emergency Rooms

Waiting times in NSW emergency departments are not simply first come, first served. A triage system is used to prioritise patients based on the urgency of their condition. Key metrics used to measure performance and patient flow include:

• Triage Category: Upon arrival, a triage nurse assesses each patient's condition and assigns them a category from 1 (most urgent) to 5 (least urgent). This determines the maximum recommended time they should wait for treatment.
• Time to Treatment: This measures the time from a patient's arrival at the ED to when they are first seen by a doctor or other treating health professional.
• Length of Stay: This is the total time a patient spends in the emergency department, from arrival to departure.
• Admission Delays: This refers to the time a patient waits to be admitted to a hospital ward after the decision to admit has been made in the ED.

What Affects How Long You Wait in a NSW Emergency Department Hospital

Several factors can influence the time you may spend waiting in a NSW emergency department:

• Time of Day and Day of Week: Evenings and weekends, as well as public holidays, are typically busier periods.
• Arrival by Ambulance: Patients arriving by ambulance are often in a more critical condition and may be prioritised.
• Hospital Resources and Patient Load: The number of available beds, staffing levels, and the overall number of patients seeking treatment at a particular hospital significantly impact wait times.
• Your Triage Category: As mentioned, your assigned triage category is a primary determinant of how quickly you will be seen.
• Sydney vs. Regional NSW Wait Times: While location can be a factor, the busyness of any individual hospital, whether in a major city or a regional area, is the more critical element. Checking real-time data is the best way to assess the situation at your local hospital.

When to Go to the Emergency Department or Your GP

It's crucial to understand when an emergency department is the right choice and when other medical services are more appropriate.

Go to the hospital emergency department for:

• Life-threatening emergencies such as chest pain, difficulty breathing, severe bleeding, or sudden and severe pain.

Consider your GP or other services for:

• Minor illnesses and injuries that are not life-threatening.

Alternatives to going to emergency:

• Medicare Urgent Care Clinics: These clinics are designed for urgent but not life-threatening conditions. They are bulk-billed, walk-in, and open for extended hours. You can find your closest one at https://www.health.gov.au/find-a-medicare-ucc.
• Telehealth GPs: For non-urgent matters where visiting a GP in person isn't feasible, telehealth services offer consultations with doctors via phone or video call.
• 24/7 Nurse Hotlines: Services like Healthdirect (1800 022 222) and those offered by health funds like Medibank provide free health advice from a registered nurse over the phone, 24 hours a day.

Frequently asked questions

• How long is the wait in emergency NSW?

  The median time from arrival to leaving a NSW emergency department was 3 hours and 40 minutes in the first quarter of 2025. However, this can vary significantly depending on the hospital and your medical condition.

• Why are emergency departments so busy?

  Emergency departments are busy due to a combination of factors, including a high volume of patients, the severity of illnesses and injuries, and the resources available at each hospital.

• Can I go to emergency for free in NSW?

  Yes, for Australian residents with a Medicare card, treatment in a public hospital emergency department is free.

• What are my options besides emergency?

  For non-life-threatening conditions, alternatives include your local GP, Medicare Urgent Care Clinics, telehealth GP services, and 24/7 nurse hotlines.

Written by

Tim Bennett

Insurance expert

A seasoned journalist with over 10 years of experience in news, politics and finance reporting, Tim has previously held roles at the ABC, SBS and Fairfax Media. Tim’s expert insights have been quoted in The Australian, The Daily Telegraph, The Courier Mail and more. He regularly appears on TV and radio, and has been interviewed on 7 News, Sunrise, SBS News, ABC Local, 3AW and 5AA. Tim is passionate about simplifying complex insurance topics for Australian consumers. He holds a Bachelor of Arts (Politics) from Macquarie University and a Tier 1 General Insurance (General Advice) certification, which meets the requirements of ASIC Regulatory Guide 146 (RG146). If you’re interested in a media interview with Tim, please reach out to our PR team at [email protected]. See full bio

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